Privacy Policy

HR&R (Heritage Restorations & Renovations) (“we”, “us”, “our”) specialises in heritage home restoration, renovation, and structural work across Sydney, including balcony, façade, metalwork, tiling, timber and carpentry restorations, as well as whole-home renovations.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit hrandr.com.au (the “Site”) or engage us for a consultation, quote, or renovation project, and is prepared in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Scope of This Policy

This policy covers personal information collected through our Site’s “Quick Service Request” form, our Contact page, site inspections, and any phone, email or in-person communication with our team regarding a restoration or renovation project.

Information We Collect

We collect personal information reasonably necessary to provide our restoration and renovation services, including:

• Enquiry details, submitted through our “Quick Service Request” form or Contact page, including your name, email address, subject, and message.
• Consultation and site inspection information, gathered during our free, no-obligation site visits, including your property address, photographs of the home, structural and heritage condition notes, and details of the work you’re considering (e.g. balcony restoration, façade renewal, kitchen or bathroom renovation, whole-home renovation).
• Project and quote information, such as budget preferences, timelines, design plans, and any documentation shared with architects, designers, or heritage consultants involved in your project.
• Council and heritage approval documentation, where you engage us to assist with permits or compliance for heritage-listed or structurally significant properties.
• Communications, including emails, calls, and messages exchanged during consultation, quoting, and project delivery.
• Website usage data, such as IP address, browser and device type, and pages visited, collected automatically through Google Tag Manager and related analytics tools.

We do not knowingly collect sensitive information beyond what is reasonably necessary for a renovation project (for example, accessibility requirements relevant to design or construction), and only where you choose to provide it.

How We Use Your Information

We use your personal information to:

• Arrange and conduct free site inspections and prepare detailed, transparent quotes;
• Plan and deliver restoration and renovation projects, from consultation through to final walkthrough;
• Liaise with architects, engineers, designers, and heritage consultants on your behalf where you have engaged us to do so;
• Assist with council approvals and heritage documentation where required;
• Communicate with you about project scheduling, progress, and any changes to scope or cost;
• Maintain accounting, insurance, and project management records; and
• Respond to general enquiries submitted through our Site.

Cookies and Website Analytics

Our Site uses Google Tag Manager and related analytics tools to understand how visitors use hrandr.com.au and to help us respond to enquiries effectively. These tools may place cookies on your device that collect non-identifying information, such as pages viewed and general location. You can disable cookies in your browser settings, although this may affect the functionality of our enquiry form.

Disclosure of Your Information

We may share your personal information with:

• Architects, designers, engineers, and heritage consultants engaged on your project;
• Subcontracted tradespeople (carpenters, metalworkers, tilers, and other specialists) involved in delivering restoration work;
• Local councils or heritage authorities, where assistance with approvals or documentation has been requested;
• Our insurers, in connection with project-related coverage or claims;
• IT, hosting, and website service providers supporting hrandr.com.au; and
• Government or regulatory bodies, where required by law.

We do not sell your personal information to third parties.

Data Security

We take reasonable technical and organisational steps to protect personal information — including enquiry details, site inspection notes, and project documentation — from misuse, loss, and unauthorised access, modification, or disclosure. While we take security seriously, no method of online transmission or storage can be guaranteed completely secure.

Access and Correction

You can request access to, or correction of, the personal information we hold about you by emailing michael@hrandr.com.au. We will respond to reasonable requests within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

Retention

We retain personal information, including project files, quotes, and correspondence, for as long as necessary to complete your project and meet our legal, insurance, and accounting obligations, after which it is securely deleted or de-identified.

Complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, please contact us first at michael@hrandr.com.au so we can investigate and resolve the issue. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions, access requests, or complaints, please contact:

HR&R – Heritage Restorations & Renovations Sydney, NSW, Australia Phone: 0412 677 125 Email: michael@hrandr.com.au